Shipping policy
Shipping Policy
At Cuddly Ducklin, we’re committed to getting your little one’s favorites to you as quickly and reliably as possible!
Order Processing
• All orders are processed within 2-4 business days.
• Orders are fulfilled and shipped from our warehouse in Ohio.
• You’ll receive a confirmation email with tracking information once your order has shipped.
Note: During new launches, holidays, or high-volume periods, processing times may be slightly longer.
Shipping Options & Rates
We currently ship within the United States only. Rates are calculated at checkout based on your location and the selected shipping method.
Tracking Your Order
• Once your order ships, you’ll receive a tracking number via email.
• You can track your package through the shipping carrier’s website for real-time updates.
Shipping Address Accuracy
Please ensure your shipping address is correct at checkout. Cuddly Ducklin is not responsible for:
• Delays due to incorrect or incomplete addresses
• Lost packages resulting from incorrect delivery information.
Lost or Damaged Packages
If your tracking says “Delivered” but you haven’t received your package:
1. Double check around your delivery area and with neighbors.
2. Contact your local carrier office.
If you’re still unable to locate your package or it arrived damaged, contact us at info@cuddlyducklin.com within 7 days of the marked delivery date. Include your order number and any relevant photos for faster resolution.
International Shipping
We do not currently offer international shipping, but we hope to in the future!
Questions?
We’re here to help! Reach out any time at info@cuddlyducklin.com for questions about your order or shipping.